Terms of service

Terms of Service

Last updated: 21 December 2025

Welcome to Vivere. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

1. Account Terms

You may be required to provide accurate and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. We reserve the right to suspend or terminate accounts that provide false information or misuse our services.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) unless stated otherwise and are inclusive/exclusive of applicable taxes as mentioned. Prices may change without prior notice. Payments are processed securely through third-party payment gateways, and we do not store your card or banking details.

3. Product Descriptions

We strive to display product descriptions, images, and specifications as accurately as possible. However, we do not guarantee that all details are error-free, complete, or current. Minor variations in color, size, or appearance may occur.

4. Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to accept or cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraud. If your order is cancelled after payment, a refund will be processed as per our refund policy.

5. Shipping and Delivery

Orders are typically processed within [BUSINESS DAYS] business days. Delivery timelines may vary based on location, courier partner, or unforeseen circumstances. Vivere is not responsible for delays caused by third-party logistics providers.

6. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refunds Policy. Please review that page for detailed information on eligibility, timelines, and procedures. Approved refunds will be processed to the original payment method within a reasonable time.

7. Prohibited Uses

You agree not to use our website for any unlawful purpose, including but not limited to:

  • Violating any applicable laws or regulations

  • Infringing intellectual property rights

  • Uploading harmful code, malware, or viruses

  • Misusing the website to harm others or the business

We reserve the right to restrict access for violations of these terms.

8. Limitation of Liability

To the maximum extent permitted by law, Vivere shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability, if any, shall not exceed the amount paid by you for the specific product or service.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.